Privacy policy
Privacy Policy
SCHURKEE Ltd.
SCHURKEE Ltd. is committed to protecting your privacy. This policy explains how we collect, use, and handle your information when you use our website, purchase products, or interact with us.
1. Information We Collect
Personal Information
We collect information you provide when you:
- Place an order
- Contact us
- Subscribe to updates
This may include:
- Name
- Email address
- Billing and shipping address
- Phone number (if provided)
Payment Information
Payments are processed securely via third-party providers.
We do not store full card or payment details.
Technical Data
When you use our website, we may collect:
- IP address
- Browser type and device information
- Pages visited and usage data
Cookies
We use cookies and similar technologies to:
- Improve website performance
- Understand user behaviour
- Support marketing where consent is given
2. How We Use Your Information
We use your data to:
- Process and fulfil orders (including digital downloads)
- Deliver products and provide access to purchased files
- Provide customer support
- Improve our website and services
- Send updates or marketing communications (only if opted in)
3. Digital Products & Downloads
When purchasing digital products (such as 3D scan data or STL files):
- Your email is used to deliver access to the files
- Download activity may be tracked to ensure proper delivery and prevent misuse
- We may store order and download records for support and security purposes
(Usage rights, licensing, and restrictions are covered separately in our Terms & Conditions.)
4. Data Sharing
We only share necessary data with trusted third parties:
- Payment processors (for secure transactions)
- Shipping providers (for physical orders)
- Platform providers (e.g. Shopify infrastructure)
- Analytics tools (to improve site performance)
We do not sell or rent your personal data.
5. Data Retention
We retain personal data only as long as necessary to:
- Fulfil orders
- Provide support
- Meet legal and accounting obligations
6. Data Security
We rely on secure infrastructure provided by Shopify and associated services.
Reasonable measures are in place to protect your data, but no system is completely secure.
7. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent for marketing at any time
To exercise these rights, contact:
support@schurkee.com
8. Cookies
You can control cookie usage through your browser settings.
Where required, we request consent before using non-essential cookies.
9. Policy Updates
This policy may be updated periodically.
Continued use of the website implies acceptance of any changes.
10. Contact
For any privacy-related queries:
support@schurkee.com
Last Updated: April 2026